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Full-time General Administrative Support

Full-time General Administrative Support

8 hours per day Monday – Friday

Tasks Covered

  1. 9am-10AM EST
    • Clock in and check your email
    • Address any “advanced support requests”
    • Check ALL items in the “conversations tab” from the previous 24 hours or over the weekend and follow up as needed
    • Follow Up on any previous items in the Support Team Ticket que
    • Complete any assigned items or previous projects
    • Check the [email protected] mailbox for any errors, billing related, customer inquiries, or replies from partners/vendors & notify management with a summary in chat.
  2. 10AM-12PM EST
    • Check the [email protected] mailbox for any errors, billing related, customer inquiries, or replies from partners/vendors & notify management with a summary in chat.
    • Daily Specialty Task
    • Assigned items
    • Client Followup
    • Review the [email protected] inbox, conversations, internal/external tickets hourly
  3. 12PM-3PM EST
    • Lunch from 12:15-1:15 EST – or directly after a meeting
    • 1:30pm – 15 minute parking lot time to address questions (Google Meet or Chat)
    • Client Check Ins – Review Pipeline, address any client issues. If non proceed to documentation
    • Create/update SOPs for all processes in the SOP section of Synergy Suite – Anything new or changed
    • Check the [email protected] mailbox for any errors, billing related, customer inquiries, or replies from partners/vendors & notify management with a summary in chat.
  4. 3PM-4PM EST
    • Post in at minimum 10 Facebook groups recommending our products that solve an issue they are having – add screenshots to ticket
    • Create 2 social media reels/youtube videos/shorts and blogs using the videos from the “News” section on the helpdesk widget.
    • Check the [email protected] mailbox for any errors, billing related, customer inquiries, or replies from partners/vendors & notify management with a summary in chat.
  5. 4PM-6PM EST
    • Take up to 30 minutes to respond to emails and review all of today’s conversations to ensure AI is working correctly (intervene if needed)
    • Check all zaps, pabbly connect for errors
    • Check the ms3it.com website for availability and any errors
    • Update all tickets and ensure they are in the correct status – send a google chat with ticket numbers to management if there are pressing issues
    • Clock out – Update the timesheet
  6. SPECIALTY TASKS:
    • Monday- Schedule 3 podcast stages and meetup events and add to Andre’s calendar.
    • Tuesday – Schedule 30 Static Social Media Posts, 30 Reels/Shorts – Facebook, Instagram, LinkedIn, Youtube
    • Wednesday – Research AI & Automation Friendly Keywords and write 9 blog posts and schedule them to release Monday, Wednesday, Friday – 3/week
    • Thursday- Send Acquisition Emails, Follow Ups, & New Messages in Facebook Groups – Research
    • Friday- Cold call leads and followup with A/B/C leads that have engaged.
  7. Other General VA Support Tasks

Note: This is a recurring monthly payment for this service.